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119 lines
5.1 KiB
Markdown
119 lines
5.1 KiB
Markdown
---
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title: Recovering your account
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description: Notesnook is one of the few end-to-end encrypted software that allows users to recovery their account in case they forget their passwords. Here is a detailed step-by-step guide into how you can recover your Notesnook account.
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---
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# Recovering your account
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Notesnook is one of the few end-to-end encrypted software that allows users to recovery their account in case they forget their passwords. Here is a detailed step-by-step guide into how you can recover your Notesnook account.
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> warn You will be logged out
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>
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> For account recovery to work reliably, you will be force logged out from all your other devices. It is recommended that you save & backup all your data on your other devices before continuing.
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## Requesting an account recovery link
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The first step to recovering your account consists of requesting an account recovery link. Notesnook sends the recovery link on your registered email. Here's how you can do that:
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> info The new login flow
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>
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> The recent versions of Notesnook have updated the login flow. It is now **mandatory to verify your 2FA** before you can request an account recovery link.
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### [Web](#/tab/web)
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1. Go to [Notesnook Login page](https://app.notesnook.com/login)
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2. Enter your email & continue
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3. Verify your 2FA & continue
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4. On the next page, click on `Forgot password?`
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5. On the next page, your email should be prefilled. If it isn't, fill it out.
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6. Click on `Send recovery email`
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7. If everything goes well, you should recieve an email from Notesnook in your inbox:
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> info What if I didn't receive an email?
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>
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> _Check your spam/junk folder if you haven't received one & [contact us](mailto:support@streetwriters.co) if you still don't find it._
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8. Click on `Reset your password` button in the email. This will take you to the account recovery page.
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### [Mobile](#/tab/mobile)
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1. Open the Notesnook app
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2. Go to the Login page
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---
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## Choosing an account recovery method
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Notesnook gives its users a variety of recovery methods depending on the data they have:
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### Use recovery key
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This is the safest method of recovering your account because it just decrypts your data using your old key & then re-encrypts it using the new password.
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> warn Don't have a recovery key?
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>
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> If you don't have your data recovery key, you can skip to the next section.
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1. Click on the first option (the button that says `Use recovery key`) if you haven't already
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2. Enter your recovery key in the input field & click on `Start account recovery`
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3. Click on `Download backup file` once you data has been downloaded. **_Don't forget to save the file in a safe place._**
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4. For next steps, see [Resetting account password](#resetting-account-password) section
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### Use backup file
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> error RISK OF LOSING DATA
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>
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> This method can cause unprecedented data loss depending on how old your backup file is.
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> warn Don't have a backup file?
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>
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> If you don't have a backup file you can skip to the next section.
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1. Click on the second option (the button that says `Use backup file`)
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2. Click on `Browse` & select the backup file
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3. Click on `Start account recovery`
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4. For next steps, see [Resetting account password](#resetting-account-password) section
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### Clear data & reset account
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> error RISK OF LOSING DATA
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>
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> This method will clear all your data including your notes, notebooks, reminders, tags etc. **Proceed with caution.**
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1. Click on the third option (the button that says `Clear data & reset account`)
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2. For next steps, see [Resetting account password](#resetting-account-password) section
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## Resetting account password
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Once you have selected the appropriate account recovery method, you'll be asked to choose a new password.
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1. Choose a strong & memorable password. _We recommend using a password manager like 1Password or Bitwarden so you never lose your password again._
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2. Click on `Continue` and wait until the process finishes.
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3. Save the new recovery key when prompted in a safe place.
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---
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And that's it. You have now successfully recovered your account. Feel free to relogin on all your devices so you can sync & access your notes.
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## Troubleshooting
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### I am getting "ciphertext cannot be decrypted using this key" error during sync
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This usually happens when some of your data is still encrypted with your older key. It is very rare, however.
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The only way to recover from this corruption is to reset your account.
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### I am getting "Sync server is not responding. Please check your internet connection..." error
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The main cause of this error is our server getting timed out when clearing your data. If you have _a lot_ of data (in GBs) then you might face this.
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As a work around, try again from a laptop using Google Chrome or Mozilla Firefox. However, there's a very low chance that it'll work. Unfortunately, there's no easy way around this. We are working on mitigating this ASAP.
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