diff --git a/backend/open_webui/utils/webhook.py b/backend/open_webui/utils/webhook.py
index eb2688851f..62d35f299f 100644
--- a/backend/open_webui/utils/webhook.py
+++ b/backend/open_webui/utils/webhook.py
@@ -26,9 +26,14 @@ async def post_webhook(name: str, url: str, message: str, event_data: dict) -> b
         # Microsoft Teams Webhooks
         elif "webhook.office.com" in url:
             action = event_data.get("action", "undefined")
+            user_data = event_data.get("user", "{}")
+            if isinstance(user_data, dict):
+                user_dict = user_data
+            else:
+                user_dict = json.loads(user_data)
             facts = [
                 {"name": name, "value": value}
-                for name, value in json.loads(event_data.get("user", {})).items()
+                for name, value in user_dict.items()
             ]
             payload = {
                 "@type": "MessageCard",