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21 lines
1.1 KiB
Markdown
21 lines
1.1 KiB
Markdown
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# Troubleshooting
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## What to do if the web clipper doesn't connect?
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There are a few things you can do try:
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1. Make sure you are logged in on the Notesnook web app
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2. Make sure you have the Notesnook web app opened in the background
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3. The web clipper doesn't yet support multiple browser windows so make sure there aren't any additional browser windows opened in the background.
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4. Try restarting the browser
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## "Could not establish connection. Receiving end does not exist."
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Notesnook Web Clipper shows this error when it cannot clip a web page for various reasons. Usually you'll see this error on browser default pages like the new tab page, extensions page etc.
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However, if you are seeing this on a website it is recommended that you trigger a page reload. This will reinitialize the web clipper & hopefully proceed.
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## What to do if a website appears broken in the web clip?
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Since the Notesnook Web Clipper is still in alpha-beta stage, some rendering issues are expected in the web clips. If you notice any such problem, feel free to open a new issue on our [GitHub Issue Tracker](https://github.com/streetwriters/notesnook/issues/new/choose).
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